Information

Thank you for shopping at Hawalili.

Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.

If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please don’t hesitate to contact us ,we will try our best to meet your request.

1.Returns Policy

①Purchase (except swimwears、bags&accessories) can be returned within 30 days from the delivered date.

②Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.

③Buyer is responsible for return shipping cost.

④Items that do not meet these criteria will not be considered for return.

2.Purchase Not Eligible for Return

①Final sale/Clearance item(s) is not eligible for return.

②Swimwear is not eligible for return.

③Swimwear can only be returned if it is defective/damaged or wrong item.

3.How to Make Your Return

①Step1: Click the "Tracking Order" feature at the bottom menu of our home page.

②Step2: Enter your Email Address and Order Number.

③Step3:There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.

④Once we receive your return, please allow 3 to 5 business days to process your returns.

the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card.We'll email you once we have processed your refund.

Noted:You must email us a picture showing the problem/defect after submitting the return request online.

Fast Refund

Most refunds are fully refunded within 7 days after we receive and process your return.

Kind Reminder

Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded.

Exchange Policy

All returns will be processed as refunds. Exchanges are not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.

Order Cancellation

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.

Contact us

If you have further questions, please don’t hesitate to Contact us or Livechat.